Privacy Policy
Privacy Policy
We are CMA Service, s.r.o., with its registered office at Bellušova 6, 974 01 Banská Bystrica, Company ID (IČO) 53444973.
We operate an e-shop on the website www.kojo.shop
When providing our services, selling goods and operating our website, we process some personal data.
The processing of personal data is governed in particular by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation – “GDPR”).
I. Processing of personal data
A. Processing of personal data when using the contact form
If you contact us in connection with our products and services, we will work with your contact information, which you will notify us, mainly through the contact form. It is personal data in the scope of: Name, surname, address, telephone number, email address.
For what reason?
Based on the sent personal data, we will then contact you in connection with our offer of goods and services.
On what legal basis?
The processing is based on Article 6(1)(b) GDPR – performance of a contract or taking steps at your request prior to entering into a contract.
If you do not provide us with this personal data, we will not be able to communicate with you in order to conclude a contract for the supply of our goods or the provision of our services.
How long will we process personal data?
Unless we establish further cooperation, we will process your personal data for a maximum of 2 years from our last communication.
B. Processing of personal data in case of purchase
If you buy from us, we will work with the personal data we need from you to ensure the conclusion of a contract for the provision of our goods or services. These are mainly invoicing data: name, surname, address, telephone and email address.
For what reason?
We need to process personal data in order to fulfill our obligations arising from the contract - delivery of goods or provision of services. By using the contact data, we will also communicate with you regarding the status of your order, possibly regarding complaints or your questions.
We will continue to process personal data to fulfill our obligations arising from generally binding legal regulations (mainly for accounting and tax purposes, or for processing claims and others).
On what legal basis do we process personal data?
The processing is based on Article 6(1)(b) GDPR – performance of a contract – and Article 6(1)(c) GDPR – compliance with our legal obligations.
If you do not provide us with this personal data, we will not be able to conclude a contract with you for the delivery of our goods or the provision of our services.
How long will we process personal data?
During the supply of goods or provision of services and then 2 years after the last provision of such services or supply of goods.
C. Newsletter (commercial communication)
If you have purchased goods or services from us and at the same time have not expressly refused to receive marketing communications, we will use your email address to send our marketing communications.
On what legal basis?
The processing is based on Article 6(1)(f) GDPR – our legitimate interest in sending marketing communications to our customers.
How long will we process personal data?
2 years from your last purchase. If you no longer wish to receive our marketing communications, you may unsubscribe at any time by e-mail or contact us at mama@kojo.shop.
II. Who has access to the data?
Your personal data will remain with us. Nevertheless, some companies or other persons work for us and have access to your personal data because they help us run our e-shop. They are:
- operator of the Shoptet e-shop platform (Shoptet a.s., registered office: Dvořeckého 628/8, Břevnov, 169 00 Prague 6, Czech Republic, Company ID: 289 35 675, registered with the Municipal Court in Prague, Section B, File 25395)
- companies involved in shipping goods (Packeta, GLS, Slovenská pošta)
- companies involved in payment processing
- e-mail service provider Mailchimp.
We process personal data only in the territory of the European Union.
III. What else should you know?
Our company has not appointed a data protection officer.
Our company does not make decisions based on automatic processing or profiling.
If you have any questions about personal data, contact us at mama@kojo.shop or call +421 908 812 818.
IV. Use of cookies
Cookies are text files containing a small amount of information that are downloaded to your device when you visit our website. Cookies are subsequently sent back to the website or another website that recognizes them on each subsequent visit.
Cookies perform various tasks, for example, they enable efficient navigation between web pages, remember your preferences and generally improve the user experience. They can also ensure that the advertisements displayed online are better adapted to your person and your interests.
We use the following cookies on the website:
- Necessary cookies: they are necessary for the operation of websites, they allow, for example, to log in to secure parts of the website and other basic functionalities of the website. This category of cookies cannot be disabled.
- Analytical/statistical cookies: for example, they allow us to recognize and determine the number of visitors and track how our visitors use the website. They help us improve the way the Sites work, for example by making it easier for users to find what they are looking for. We run these files only with your prior consent.
- Advertising cookies: used to track preferences and allow you to display advertising and other content that best matches your interest and online behavior. We run these files only with your prior consent.
Please note that third parties (including e.g. external service providers) may also use cookies and/or access data collected by cookies on websites.
Additional information about cookies and their current list can be found through individual Internet browsers, most often in the item Tools for developers.
Consent can be expressed through the checkbox contained in the so-called cookie bar. You can also subsequently reject cookies in the settings of your Internet browser, or set the use of only some of them.
You can find more information about managing cookies in individual browsers at the following links:
- Internet Explorer - https://support.microsoft.com/cs-cz/help/17442/windows-internet-explorer-delete-manage-cookies
- Google Chrome - https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=cs
- Firefox - https://support.mozilla.org/cs/kb/povoleni-zakazani-cookies
- Safari - https://support.apple.com/cs-cz/guide/safari/sfri11471/mac
- Opera - https://help.opera.com/cs/latest/security-and-privacy/
- Microsoft Edge - https://docs.microsoft.com/cs-cz/sccm/compliance/deploy-use/browser-profiles
V. Your rights in connection with the processing of personal data
The GDPR regulation gives you, among other things, the right to contact us and request information about how we process your personal data, to request access to this data from us and have it updated or corrected, or to request a restriction of processing, you can request a copy of the processed personal data, request from us the deletion of personal data in certain situations, and in certain cases you have the right to their portability. It is possible to object to processing based on legitimate interest.
If you think that we are not handling data correctly, you have the right to file a complaint with a supervisory authority or go to court.
These policies are effective from September 1, 2026.